One always dreads taking their car in for service knowing that they are always going to find something you were not expecting. Yet I have never known that to be true when I've had my car serviced at Honda of the Desert. Today I took my car in for a routine oil change and because I had purchased their Advantage Program, I was expecting it not to cost anything. They had not had my car in the bay 15 minutes before Ivan, my technician, informed me that my wheels were out of alignment. My front wheel alignment is the ONE THING that I KNEW needed to be done - so I was not at all surprised or felt that they were just looking for something to repair. They made a couple of other repair recommendations which I declined, but there was no pressure to have it done. I say this because it's rare to leave a Repair Department without your blood pressure being somewhat elevated. I left feeling that I was treated fairly and respectfully - and I always leave there feeling that way. And that's why I have taken the time to write this review - because in my eyes they earned it.
First time customer, treated like I was valued. I got an incredible deal and Mark was so pleasant and easy to work with! Thank you Honda of the Desert!
Ivan Alvarado was spot on. Price matched another dealership, was upfront about the entire process and literally charged me the upfront price with no add ons or side charges. Wow. God. I didn't know this was possible. This is the o ly time I've been to a dealership and not felt pawned. I will drive from Los Angeles to come here. Best car dealership experience of my life! Thank you for not making me hate owning a vehicle!
We had a great experience buying our 2018 Honda CR-V. Eric Lawson did an OUTSTANDING job in every respect. He kept in touch with me in the days leading up to the sale, and offered numerous options and things to consider. On the day of the sale, we completed the test drive, options, financing, and final purchase in a quick and expedient manner. No BS. Joesalyn in finance also did an outstanding job, finished the deal, and got us on our way. GREAT work! I would highly recommend to anyone. Honda makes great cars too!
Perfect establishment they are running. Definitely would recommend to everyone.
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